When a refund may be appropriate
We will consider requests involving an accidental or duplicate purchase, a billing issue, a material inability to deliver or activate the license, or a product that does not work substantially as described.
REFUNDS · FIXED-TERM LICENSES
A clear request, reviewed case by case.
You may request a refund review within 14 calendar days after purchase. Payments and refunds are processed by Paddle, the authorized reseller and merchant of record for the transaction.
Initial response within 2 business daysDiscretionary review
Submitting a request within 14 days does not guarantee approval. Immediate availability, activation or benefit from the product may be considered where permitted by law. We may also decline requests made outside the period, based only on no longer needing the product after successful delivery, failure to meet published requirements, fraud, abuse or repeated requests.
Mandatory rights
Nothing in this policy limits consumer-protection rights that cannot be excluded. If applicable law or Paddle's policy provides greater protection, that protection prevails.
Effect on the license
When Paddle approves a full refund, the commercial entitlement is disabled and new online activations or refreshes are no longer available. An authorization already signed on a disconnected machine may remain only until its existing offline window ends.
REQUEST
How to request a review
Request a review by emailing support@adriskinsight.com, preferably from the address used for the purchase, and include:
- the Paddle invoice number or transaction reference;
- the approximate purchase date, product and amount;
- a short explanation of the request.
Never email complete payment-card numbers, passwords, a complete license key, activation files or machine fingerprints.
Current ADRiskInsight plans are one-time purchases for a fixed term and do not renew automatically, so this policy does not describe recurring-subscription cancellations.
Last updated: September 3, 2026